Question 1

Presentation of services

Accepted Answer

IOK shall provide the legal services identified in Section IV of the respective contract. IOK may designate suitable personnel to perform the services without requiring prior consent from the Client. This general services agreement provides a roadmap for the IOK-client relationship; most clauses apply to our clients, though some sections may not be relevant.

Question 2

Service beneficiaries

Accepted Answer

IOK shall provide the services to the Client and to the persons identified by the Client as beneficiaries of the services, who must sign an undertaking to comply with this agreement.If any of the beneficiaries are minors, their legal representatives must sign the aforementioned undertaking.

Question 3

Additional services and meetings

Accepted Answer

Services not contemplated in this Agreement shall require CLIENT's acceptance of a proposal from IOK detailing the additional services to be provided. Both parties shall participate in all meetings necessary and appropriate for the performance of the contracted services, as determined by IOK, including unlimited meetings with support staff. Meetings or services that fall within the scope of the original engagement shall not incur additional fees. However, if CLIENT requests meetings or services outside the originally agreed scope, such meetings or services shall be considered additional services and shall be billed in accordance with this Agreement.IOK shall provide its services based on the circumstances and information disclosed by CLIENT at the time this Agreement is executed. If those circumstances change and require legal services beyond the original scope of representation, additional services and fees may be required.Responses to Requests for Evidence (RFEs) issued by the United States Citizenship and Immigration Services (USCIS) or appeals before the Board of Immigration Appeals (BIA) are not included. Document translation services shall incur an additional fee unless CLIENT expressly states in writing that CLIENT will independently arrange and be responsible for all required translations.

Question 4

Fee

Accepted Answer

THE CLIENT agrees to make advance payment of the agreed fees on the dates established in this Agreement.Special Asylum Fee. If the services relate to an asylum case, both parties acknowledge that the fee specified in the applicable section of this Agreement is below the prevailing market rate in recognition of our mutual commitment. This special fee shall remain in effect for as long as this Agreement remains in force.

Question 5

Translation payments

Accepted Answer

When applicable, once IOK has identified documents that were not provided in English, it shall proceed with the necessary translations and invoice THE CLIENT accordingly. THE CLIENT's prior authorization shall only be required before the translation of such documents is performed. All translation fees must be paid within thirty (30) days following IOK's request for payment to THE CLIENT.

Question 6

Additional services

Accepted Answer

When the client requests additional services—such as consultations with the lawyer, a change of address, an addendum regarding rates and additional fees, or a change in circumstances—we will send you a new proposal. This will outline the cost and payment method before work begins.

Question 7

Minimum payment

Accepted Answer

This is the sum of money that THE CLIENT must pay for IOK to present the case before the appropriate immigration authority or court, as specified in the contract. If said payment is not made within the agreed timeframe, this contract shall be deemed null and void and shall have no legal effect.

Question 8

Full payment

Accepted Answer

IOK provides comprehensive legal services in other practice areas based on the agreed payment commitment, even if documents are submitted before the payment plan has been completed. For example, in affirmative asylum cases, payment of the full legal fee must be completed before the application is filed with the United States Citizenship and Immigration Services (USCIS).Failure to comply with the agreed payment plan constitutes a material breach of this Legal Services Agreement.In the event of noncompliance with the payment agreement, the following actions may be taken:Suspension of legal services.Assessment of collection costs as additional legal services.Referral to an external collection agency.IOK will notify THE CLIENT of the amount required to bring the account into compliance.Refund PolicyIt is important for you to understand how the money you pay at the beginning of your case is used.Your initial payment covers the work required to prepare your case. This includes reviewing your personal history, analyzing the applicable immigration laws, and organizing all necessary information to ensure that your case begins properly.It also covers administrative and operational costs. Opening your case file, maintaining your records in our systems, and the time spent by our staff processing and managing your information all involve administrative expenses.In other words, once you retain IOK, your initial payment allows the entire IOK team to begin working on your case immediately from the very first day.

Question 9

Inicio y finalización del acuerdo

Accepted Answer

Due to the nature of the contracted services, this agreement does not have a specific end date and will terminate upon completion of the assigned task or in accordance with the provisions of the contract clause.

Question 10

IOK's Obligations

Accepted Answer

To employ all reasonable means, resources, skills, and professional diligence in the provision of legal services, without guaranteeing any specific outcome.To commence the provision of legal services.To assign qualified personnel for the provision of the legal services.To inform CLIENT, in a timely manner, of the cost of any additional services.To submit CLIENT's case to the appropriate government agency.To file applications with the United States Citizenship and Immigration Services (USCIS) or the National Visa Center (NVC) once CLIENT has paid the full amount of the legal fees applicable to such services, as well as all required government filing fees.To maintain the strict confidentiality of all information and documentation provided by CLIENT during the course of the legal representation.In the event of termination of the legal representation:To notify CLIENT in writing of the termination.To deliver the complete case file to CLIENT, or to a person designated by CLIENT, within a maximum period of thirty (30) days from the effective date of termination.

Question 11

Client obligations

Accepted Answer

Commitment 1: Pay the Agreed Fees.You must pay the agreed amount for our legal services, as well as any agreed-upon expenses.Commitment 2: Make Payments on Time.You must make your payments on the agreed dates. If your payment is late, the unpaid balance may accrue interest, and you may also be responsible for collection costs.If your payment plan is renegotiated, you will have ten (10) days to sign the new agreement. Otherwise, IOK may stop providing legal services. You must also provide a new payment method (personal checks will not be accepted). If you fail to provide a new payment method, IOK will notify you that your services may be suspended.Identify the Beneficiaries.If the legal services are for a minor, the parent or legal guardian must sign the required documents and agree to comply with this Agreement on the minor's behalf.Complete the Contact Information Form.You must provide an additional phone number or another contact person in case IOK cannot reach you directly. You must also identify the individuals whom IOK is authorized to communicate with regarding your case.Notify Us of Any Changes.If your phone number, address, or any other important information changes, you must notify IOK immediately.Respond Promptly.Whenever IOK sends you a message, letter, or email, you must respond within three (3) days so that we can continue working on your case without unnecessary delays.Pay Travel Expenses.If our staff, including attorneys, must travel for your case (such as airfare, hotel, meals, or transportation), you are responsible for those expenses.Pay for Additional Services.If you request or require additional services or meetings, you must pay the applicable fees when requested.Interpreters and Translators.If you need an interpreter or someone to translate your documents, it is your responsibility to hire and pay a qualified professional, unless IOK is providing those services.Always Be Honest.All information you provide for your case must be truthful, accurate, and lawful. You must never attempt to mislead or defraud the United States Government. You must also notify IOK if any of your information changes.Provide Documents on Time.Whenever IOK requests documents, you must provide them by the deadline given. Important: If the government establishes a filing deadline, you must provide the required documents to IOK at least fifteen (15) days before that deadline.You Are Responsible for Your Immigration Process.This includes:Notifying IOK and the United States immigration authorities if your address changes.Monitoring the status of your case online or by telephone.Attending all required appointments, including interviews, hearings, biometric appointments, and similar proceedings.Rescheduling any appointment whenever necessary.Notify IOK Immediately if the Government Contacts You.If you receive a letter, notice, email, or any communication from a United States immigration authority, you must notify IOK immediately.Treat Everyone with Respect.Always communicate respectfully with IOK's attorneys, staff, and representatives. We are working together as a team.Protect IOK's Confidential Information.All information, documents, and work methods shared with you by IOK are confidential. You may not disclose them to anyone else.If the Representation Ends.If you decide to end IOK's representation, or if the legal services end for any reason, you must:A. Pay Any Outstanding Balance. Pay all amounts that remain due through the date the Agreement ends.B. Fulfill Any Remaining Obligations. Complete any other obligations required under this Agreement, even after the representation has ended.Always Cooperate.We are committed to helping you. However, if you materially fail to comply with any of the obligations or commitments described above, this will be considered a failure to cooperate.If you fail to cooperate, IOK has the right to issue a Notice of Suspension of Services and begin the process of withdrawing its legal representation before the appropriate authorities.Remember: By fulfilling all of these commitments, you help maximize the likelihood of a successful outcome for your case and enable the IOK team to provide you with the best possible legal service.

Question 12

Confidentiality, intellectual property, non-misappropriation of know-how, and informed consent.

Accepted Answer

This section is very important because it concerns your private information and the protection of our proprietary work.Rule 1: Protection of Proprietary Information. THE CLIENT agrees to maintain the strict confidentiality of IOK's proprietary methods, internal processes, and any confidential information provided by IOK, all of which constitute IOK's proprietary know-how. THE CLIENT further agrees not to use such information to provide services to any other client, employer, or third party.Rule 2: Informed Consent. THE CLIENT authorizes IOK to collect, use, and share their personal information with: (1) professionals, experts, or service providers engaged by IOK in connection with THE CLIENT's case; and (2) business partners who assist IOK, provided that such partners are also obligated to maintain the confidentiality of THE CLIENT's information and provide an additional benefit related to the services.Rule 3: Term and Survival. The confidentiality obligations and the authorization to use and disclose THE CLIENT's information as described herein shall survive for a period of three (3) years following the termination or expiration of this Agreement.Important Notice – Breach. If either Party breaches any of these obligations, the non-breaching Party shall have the right to: (1) seek all remedies available under applicable law, including compensation for damages; and (2) terminate this Agreement immediately.

Question 13

Suspension of service provision

Accepted Answer

Step One: Notice. First, we will send you a written notice. We will allow five (5) business days to remedy the non-compliance.Step Two: If the CLIENT fails to resolve the issue within the allotted time, IOK may permanently suspend services, subject to authorization from the appropriate court or government authority; once such authorization is granted, the firm cannot resume representing the CLIENT. This suspension notice will be formally communicated and will not affect the CLIENT's legal rights, provided there are no critical deadlines or irreversible consequences involved.Remember: To avoid all these issues, the best approach is to honor your commitments and always respond to us on time!

Question 14

Termination of agreement

Accepted Answer

Reason 1: Mutual agreement. The agreement ends when both the client and IOK agree to terminate it.Reason 2: Breach. Termination occurs if the client or IOK believes the other party has failed to fulfill its contractual obligations. The party initiating termination must notify the other in writing and clearly explain the reason.Reason 3: Significant change in circumstances. IOK may terminate the agreement if the client's personal or legal situation changes significantly, making it impossible to handle the case as originally planned.NOTE 1: The decision rests with IOK. If the client fails to fulfill their obligations, IOK will decide whether to temporarily suspend the service or terminate it permanently.NOTE 2: Termination of the service agreement, depending on the specific services provided, will require prior approval from the U.S. immigration authority.NOTE 3: If the agreement is terminated early, IOK will only charge for services actually performed. No refunds will be issued for work already completed. IOK’s refund policies will apply.Reason 1: Mutual agreement. The agreement ends when both the client and IOK agree to terminate it.Reason 2: Breach of contract. Termination occurs if the client or IOK believes the other party has failed to fulfill its contractual obligations. The party initiating termination must notify the other in writing, clearly explaining the reason. Reason 3: Significant change in circumstances. IOK may terminate the agreement if the client's personal or legal situation changes significantly, making it impossible to handle the case as originally planned.NOTE 1: The decision rests with IOK. If the client fails to fulfill their obligations, IOK will decide whether to temporarily suspend the service or terminate it permanently.NOTE 2: Termination of the service agreement, depending on the specific services provided, will require prior approval from U.S. immigration authorities.NOTE 3: If the agreement is terminated early, IOK will only charge for services actually rendered. No refunds will be issued for work already performed. IOK’s refund policy will apply.

Question 15

Contractual Domicile

Accepted Answer

For legal purposes, the Parties agree that the place of performance and fulfillment of the obligations under this agreement is the city of New Jersey, United States.

Question 16

Signature sheet

Accepted Answer

By signing this contract, the client accepts several key points, including:Receipt of documents: Confirmation of having received all documents in both Spanish and English sent by IOK.Review: The client confirms having reviewed, listened to, and viewed the documents provided.Confirmation that the client has understood and accepted the terms of the contract.1. How the service will be provided.2. How your personal data will be handled.3. How and when payment is to be made.4. What happens if you wish to cancel or are entitled to a refund. 5. My obligations and IOK’s obligations. The client confirms that everything was explained, all questions were answered, and that they are signing this agreement freely and voluntarily.I sign this document as a token of acceptance; it holds the same validity as if I had signed each of the aforementioned documents individually.If I am unable to read the contract, I confirm that I have received its full content in audio and/or video format and that, after listening to and/or viewing it, I have understood its content and express my agreement with it.Validity of Signature: The client acknowledges and accepts that this signature carries the same validity as if they had signed each of the aforementioned documents individually.

LEGAL SERVICES AGREEMENT